REPAIR: FILE AND PRINT SHARING RESOURCE IS ONLINE BUT ISN€™T RESPONDING TO CONNECTION ATTEMPTS

Several users are encountering the “file and print sharing resource is online but isn’t responding khổng lồ connection attempts” error when running the Windows Network Diagnostics tool after being unable lớn access one or multiple shared folders over the local network. In most cases, affected users report that they are able to see the files over the network but they can’t access any of them. The issue is mostly reported to occur on Windows 7, but there are other reports of it occurring on Windows 8.1 and Windows 10.

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File & print sharing resource is online but isn’t responding to lớn connection attempts

What is causing the “tệp tin và print sharing resource is online but isn’t responding to lớn connection attempts” error?

We investigated this particular error message by looking at various user reports và the repair strategies that they used to lớn get resolve the issue. From what we gathered, there are several common scenargame ios that are known to trigger this particular error:


The PC is not discoverable by the network – If the connection didn’t suddenly stop working, you might be encountering this issue because one of the computers involved is not discoverable by the network.PeerBlochồng is blocking the local area connection – As some users have sầu pointed out, the connection can also be blocked by PeerBloông chồng or similar software. In this case, the solution is to make some allowances for your network or uninstall the software altogether.Windows 10 bug – There is a well-known bug with Windows 10 build 1703. If you’re using this particular Windows version, you should be able to lớn resolve the issue by installing every pending Windows update.3rd tiệc nhỏ firewall is blocking the connection – Based on various user reports, the issue can also be caused by an overprotective sầu firewall suite. Most users in a similar situation have sầu managed lớn get around this issue by uninstalling the security suite.Windows is forgetting the machine’s credentials – This issue is quite comtháng on Windows 7 và Windows 10. As it turns out, the system can suddenly forget the log-in credentials. In this case, a permanent solution would be to manually insert the involved machine’s credential inlớn the Credential Manager.One or more services required by the file & print sharing resource are not running – There are several different processes that need to be running in order khổng lồ ensure that the connection can be reached by all involved parties.

Method 1: Making sure that all computers are discoverable

If you’re encountering this issue on Windows 10 or Windows 8.1, you should ensure that all the computers involved in the operation are set to discoverable. Several users encountering the “file & print sharing resource is online but isn’t responding to connection attempts” error reported that the issue was resolved entirely after ensuring that network discovery is configured correctly.

Follow the instructions below to ensure that your devices are discoverable in your network environment via the Settings ứng dụng. Keep in mind that the steps will be slightly different depending on if you’re using an Ethernet or Wi-Fi adapter. Follow the instructions appropriate khổng lồ the connection method that you’re using

Connecting via Ethernet adapter

Press Windows key + R lớn open up a Run dialog box. Then, type “ms-settings:network-ethernet” & press Enter to lớn open the Ethernet tab of the Settings app.
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Run dialog: ms-settings:network-ethernetIn the Ethernet tab, go over to the right side & cliông chồng on the adapter that you want to make discoverable.
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Selecting the adapter that you want lớn make discoverableThen, under Network profile, make sure that the network is mix to Private.
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Setting the network protệp tin khổng lồ Private

Note: This might seem counter-intuitive, but if you set your network protệp tin to lớn public, your system will automatically stop printer và file sharing over the network.Repeat the procedure above with every computer that is connected lớn this particular network.

Connecting via Wi-Fi adapter

Press Windows key + R lớn open up a Run dialog box. Then, type “ms-settings:network-wifi” and press Enter lớn open up the Wi-Fi tab of the Settings tiện ích.
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Running dialog: ms-settings:network-wifiNext, go over lớn the right-h& menu and click on the Wi-Fi network that you want to lớn use for network sharing (your computer needs lớn be connected to it).
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Accessing the Wi-FI connection from the Settings menuSame as before, under Network profile, phối the network khổng lồ Private lớn ensure that it’s discoverable by your other devices.
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Setting Wi-Fi connection to PrivateRepeat the procedure above sầu with every computer that is connected to lớn this particular network.After following the instructions above, your computers are configured lớn be discoverable over your local network connection. You can verify if you are using a Private network profile by visiting the Status tab. To vì this, press Windows key + R to open up a Run dialog box. Then type “ms-settings:network-status” và press Enter lớn open the Status tab of the Settings phầm mềm.

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Verifying if you’re connected lớn a Private network

If you see that you’re using a Private network profile under Network status, và all your PCs involved in the operation are configured lớn be discoverable, you are ready to go.

Now, repeat the procedure that was previously showing the “file and print sharing resource is online but isn’t responding to connection attempts” error & see if the issue has been resolved.

If you’re still encountering the same error message, move sầu down lớn the next method below.

Method 2: Installing every pending Windows update 

If you’re seeing this Network Diagnostic error on a Windows 10 computer, there’s a possibility that you’re dealing with a well-known bug that plagues builds 1703 và older.

Microsoft has been quichồng to supposedly released a hotfix (through a Windows Update) for this particular issue, but some affected users report that the same behavior persists even after the update is installed.

To ensure that the hotfix is installed, you’ll need to install every pending Windows Update. Here’s a quichồng guide on how khổng lồ bởi vì this:

Press Windows key + R lớn open up a Run dialog box. Next, type “ms-settings:windowsupdate” và press Enter to lớn open the Windows Update tab of the Settings ứng dụng.
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Run dialog: ms-settings:windowsupdateIn the Windows Update screen, cliông chồng on Check for Updates, then follow the on-screen prompts khổng lồ install every pending Windows Update.Checking for latest Windows updates – SettingsOnce every pending update has been installed, restart your computer and see if the issue has been resolved.

If you’re still getting the “tệp tin and print sharing resource is online but isn’t responding to connection attempts” error, move sầu down to lớn the next method below.


Method 3: Determining if the firewall is interfering with the connection (if applicable)

There are a couple of 3rd party firewall solutions (particularly Kaspersky Firewall) that are known lớn cause this particular error. As it turns out, the reason why you’re seeing the “tệp tin và print sharing resource is online but isn’t responding to connection attempts” error can be an overprotective firewall.

Some users encountering the same error message have reported that the issue was resolved after they uninstalled the 3rd buổi tiệc nhỏ firewall. You can follow this article (here) to uninstall your third-party firewall completely và ensure that you don’t leave sầu behind any leftover files.

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If the issue no longer occurs while the firewall is removed, Windows Firewall will automatically be enabled. But if you were fond of your 3rd buổi tiệc ngọt firewall, you can tìm kiếm for specific steps on how lớn creating firewall rules that will prsự kiện your local connection from being blocked.

If this method wasn’t applicable lớn your particular situation, move down to the next method below.

Method 4: Ensuring that PeerBlock (or similar software) isn’t blocking the connection

Some users have sầu discovered that in their case, Peerblock (or similar software that blocks packets coming from or going to) ended up being responsible for the error message.

As it turns out, a software of this kind can also end up blocking legitimate connections, which interferes with the file and print sharing resource. Based on what other affected users have sầu reported, this particular issue can be resolved with two approaches:

By creating allowances to lớn the network, allowing the involved computers lớn communicate with each other.By uninstalling the software that is blocking the connections.

If you decide to go with the first route, keep in mind that the steps will be different according lớn the software that you’re using. On PeerBlochồng, you can create allowances by going lớn List Manager và clicking on Create List.

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Creating a custom list with PeerBlock

If you decide to get rid of the blocking software completely, follow the steps below:

Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” and press Enter khổng lồ open up the Programs và Features wizard.
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Run dialog: appwiz.cplInside Programs & Features, scroll down through the các mục of installed applications và locate PeerBlochồng (or another similar application that you suspect is causing interference).Right-clichồng on it & choose Uninstall, then follow the on-screen prompts khổng lồ remove sầu the software from your system.
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Uninstalling PeerBloông chồng or similar softwareRestart your computer to eliminate any previously enforced rules và see if the issue is resolved at the next startup.

If you’re still encountering the “file & print sharing resource is online but isn’t responding lớn connection attempts” error, move sầu down khổng lồ the next method below.

Method 5: Adding every involved machine to lớn the Credential Manager

Some affected users have sầu reported that they managed to lớn resolve sầu the issue by opening the Credential Manager và adding the username & password of each machine. Users that tried this fix reported that the shared files & folders popped up at the next startup after the fix was performed.

Note: This issue is mainly confirmed lớn work on Windows 7, but the steps below can also be recreated for Windows 8.1 & Windows 10.

Here’s what you need khổng lồ do:

Press Windows key + R khổng lồ open up a Run dialog box. Then, type “control” and press Enter lớn open up Control Panel.
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Opening Control Panel via a Run dialog boxInside Control Panel, use the tìm kiếm function in the top-right corner to lớn search for “credential manager“. Then, cliông chồng on Credential Manager khổng lồ open the wizard.
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Opening the Credential ManagerNext, select Windows Credentials & cliông xã on Add a Windows credential.
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Adding a new Windows credentialThen, type the Adress, Username, & Password of each machine on the network and hit Ok.
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Adding each involved machine inside the Windows Credentials managerRestart your computer. At the next startup, the shared files và folders should become visible.

If this method didn’t resolve sầu the “file & print sharing resource is online but isn’t responding khổng lồ connection attempts” error, move down to lớn the next method below.

Method 6: Making sure that the required services are running

There are several different services that need khổng lồ be running in order to ensure that the file and printing sharing resource can be reached successfully. If one of these services are turned off manually or by another involved 3rd party, you’ll end up receiving the “file and print sharing resource is online but isn’t responding to connection attempts” error when running the Network Diagnostics utility.

Here’s a quick guide on ensuring that all required services are running:

Press Windows key + R to lớn open up a Run dialog box. Then, type “services.msc” and press Enter lớn open up the Services screen.
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Running Services from the Run dialog boxInside the Services screen, scroll down through the menu and ensure that each of the following services is enabled:DCHPhường ClientHomegroup Listener Homegroup ProviderLink-Layer Topology Discovery MapperNetTcp Port Sharing ServiceNetwork ConnectionsNetwork List ServiceNetwork Location AwarenessTCP/IPhường NetBIOS HelperNote: Verify each service manually by right-clicking its entry. If you find any service that is not running, simply cliông xã on Start.
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Starting each involved service manuallyOnce you ensure that every involved service is running, run the Network Diagnostics tool again và see if the issue has been resolved.

If you’re still seeing the “file and print sharing resource is online but isn’t responding to lớn connection attempts” error, move sầu down khổng lồ the final method below.

Method 7: Performing a repair install

If you’ve sầu come this far without a result, there are two procedures that will most likely resolve the issue and allow you lớn exchange data via your network connection without receiving the “file và print sharing resource is online but isn’t responding khổng lồ connection attempts” error.

Several users have sầu reported that in their case, the issue was only resolved after they performed a clean install. But keep in mind that this procedure will erase all your personal data including photos, videos, personal files, and applications. If you decide to lớn go through with a clean install, you can follow the instructions given in this article (here).

However, if the issue is not caused by a third tiệc nhỏ application, you can probably get away with it by performing a repair install. This procedure will reinitiate all Windows-related components without touching your personal files, photos, videos, & applications. You can follow the instructions in this article (here) for steps on performing a repair install.