Insufficient permission you do not have the necessary

You do not have the necessary permission for the specified Page to perform the requested action - this message keeps popping up when I try to chnge the cover photo of my business page..can you help?


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Hello and welcome to ucozfree.com! My name is Elixir Cada and I"m going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ucozfree.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Customer

All ok


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Elixir Cada
Facebook Expert

The reason why you cant change the cover photo is because you dont have the correct permission. Are you the admin of the page?


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Customer

Yes I am


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Elixir Cada
Facebook Expert

Would you mind if I access your computer for me to check what is going on?


Customer

can I trust you?


Customer

:)


Elixir Cada
Facebook Expert

Yes ofcourse. You can disconnect me anytime while we are on the remote session and you can also see what Iam doing to your computer.


Customer

Aok


Elixir Cada
Facebook Expert

Dear Sam, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution. Issue identified :cx getting permission error when changing the cover photoSolution Implemented :chat and accessed cx computer. Check the page roles and found out that she is not listed as an admin on the page. Told cx to send a message to the current admin and give her admin rights to the page so that she can edit all information on the page. cx sent an email to the person who is the current admin of the page and asked for permission to be an admin.If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t
ucozfree.com) OR call us at ***-***-****


Elixir Cada
Facebook Expert

I am making a follow up on this issue Sam.

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Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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